Warranty Policy
1. Online remote technical support
This service is applicable for technical problems, including but not limited to connection issues in signal cables and power cables, system software issues and parameter settings, and replacement issues of the modules, power supplies, receiving cards, controllers, etc.
2. Return to factory repair service
For problems that cannot be solved by online technical support, Fabulux will confirm with buyers whether to provide return to factory repair service. If factory repair service is needed, buyer shall bear the freight for return delivery items to Fabulux factory. And Fabulux will send back the repaired items to buyer and bear the one-way freight.
3. On-site service
Buyer may submit service requirements through the Fabulux website, email, telephone and other service channels with contract number, site address and contact information stated. Fabulux may send a technician to buyer's location. Expenses for labor may be charged by Fabulux when providing on-site service.
